The current positioning system of the Magi Watch may be affected by several factors, including local network density, signal strength, and the number of visible GPS satellites.
As a result, you may occasionally notice location inaccuracies or GPS drifting, especially indoors, in areas with tall buildings, or while the watch is in motion.
After reviewing the issue you reported, we've further analyzed the system's detection and filtering logic.
We did identify that some devices are more likely to experience unstable positioning when connecting to mobile hotspots or when affected by interference from nearby signals.
We've already begun making improvements, and a system update is scheduled to be completed by the morning of July 14 (Monday).
This update should significantly improve location accuracy.
Thank you for your understanding and patience.
We sincerely appreciate your help in making our product better.
If you have any further questions or feedback, please don't hesitate to contact us.

After analysis, we've found that most power consumption issues are related to the following factors: Set Up the Watch in a Stable Wi-Fi Environment We recommend completing basic setup tasks — such as adding family contacts, setting up safe zones, and alarms — while connected to a stable Wi-Fi network at home, with the device nearby.
This helps avoid additional battery usage that may occur if these settings are applied while the watch is outdoors or on an unstable network.
Adjust Location Update Frequency Based on Actual Needs By default, the watch updates its location once every hour.
Frequent manual location refreshes within a short period can cause the system to repeatedly activate GPS, which drains the battery quickly.
We recommend adjusting the "Care Time" location update interval in the app to better suit your needs (options include 1 hour, 30 mins, 10 mins, 5 mins, or 1 min).
Choosing a more frequent automatic update is often more battery-efficient than repeated manual refreshes.
Ensure Good Signal to Avoid Constant Network Searching If the watch is in an area with weak, unstable, or no signal, it will constantly search for a network, which increases power consumption.
Connecting to a stable Wi-Fi network in low-signal areas can help reduce background scanning and extend battery life.
We are continuously working to optimize power management and improve overall performance.
If you have any further questions or concerns, feel free to contact us anytime.

By default, the Magi Watch updates its location once every hour.
If no manual location update is triggered during this interval, the app may display an outdated location, such as still showing "home" even though your child has already left.
If you'd like to receive more frequent updates, we recommend the following three options: 1.
Adjust the automatic update frequency In the "Care Time" settings within the MagiMagi app, you can change the location update frequency to every 30 minutes, 10 minutes, 5 minutes, or 1 minute for more timely updates.
2.
Enable "Smart Tracking" mode Magi Watch includes a smart tracking system that can be enabled under the "Care Time" settings.
In this mode, the watch will automatically trigger a location update when it detects that the child has moved into a different area (based on changes in cell tower signals, with an estimated movement of over 300 meters).
This feature is especially helpful during activities like commuting to school.
When the watch remains in the same area for a long time, location updates will pause to save battery, offering a balance between accuracy and power efficiency.
3.
Use manual location refresh You can always tap "Manual Location" in the app to get the current position instantly.
However, please note that frequent manual refreshing may increase battery drain, so we recommend using it alongside a reasonable automatic update interval.
If you've already set a shorter update interval but still experience significant delays, it may be due to local signal quality or GPS interference in the environment (e.
g.
, indoors or in densely built-up areas).
We are continuously working to optimize our location algorithms to improve both accuracy and stability.
If you have any other questions, feel free to contact us anytime.
We're here to help!

MagiWatch supports 4G mobile networks in many countries and regions, allowing your child to stay connected even while traveling.
You can use the watch with roaming-enabled SIM cards in the following supported countries: Supported Countries and Regions (4G Network Compatibility): [Asia] Taiwan, Japan (SoftBank and NTT Docomo only), South Korea, China, Hong Kong, Singapore, Malaysia, Indonesia, Thailand, Vietnam, the Philippines, India, Bangladesh, Sri Lanka, Nepal, Pakistan, Cambodia, United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Kazakhstan, Armenia, Uzbekistan [Europe] Germany, France, United Kingdom, Italy, Spain, Netherlands, Belgium, Sweden, Norway, Finland, Poland, Czech Republic, Austria, Switzerland, Portugal, Greece, Ireland, Hungary, Estonia, Latvia, Lithuania, Slovakia, Slovenia, Croatia, Romania, Bulgaria, Serbia [Africa] South Africa, Nigeria, Egypt, Kenya, Tanzania, Ghana, Ivory Coast, Uganda, Ethiopia, Zambia, Morocco, Algeria, Tunisia, Botswana, Malawi, Mozambique, Mali, Democratic Republic of the Congo, Lesotho [Oceania] Australia, New Zealand, Fiji, Papua New Guinea, Vanuatu If the country you're visiting is not listed above, the watch will not be able to connect via mobile data, but it can still operate through Wi-Fi for location tracking and basic functions.
Before You Travel – Important Reminders: If you're using a SIM card from Taiwan, please ensure that international roaming is enabled and that the destination country supports the required network bands and has a compatible local carrier.
If you're using a local SIM card from your destination, please confirm with the local provider that their network supports MagiWatch's required frequency bands to avoid connectivity issues.
If you have any further questions, feel free to contact us anytime.
We're happy to help!

Please ensure your SIM card supports the following LTE bands: FDD B1/B3/B7/B8/B28.
You may consult your mobile service provider for detailed information on your SIM card's supported frequencies.

No.
A working SIM card with mobile data is needed for the Magi Watch to turn on properly and access its features.
Most functions like chatting, video calling, GPS tracking, and even time syncing all require a network connection.

In general, the Magi Watch uses about 500-800MB of data per month.
This includes things like sharing location updates, sending messages, making video calls, counting steps, syncing smart alarms, and communicating with the app (like enabling class mode, shutting down or restarting the watch, etc.
).
Please note: video calls use more data about 14MB for every 2 minutes.
So we recommend choosing a data plan that fits your child's usage habits.

The Magi Watch uses GPS/AGPS/Wi-Fi to determine its position, and sends the coordinates to the cloud via mobile data.
If the watch can't be located, it may be due to the following reasons:

1.The watch battery is dead.
2.The watch is in an area with no signal (you can check the signal bars in the top-left corner of the home screen).
3.The SIM card has no active mobile data.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

You can contact us through our contact page! We will be happy to assist you.

Please use the magnetic charging cable included in the box and connect it to a standard 5V–1000mA charger.
Do not use fast chargers, as they may cause charging issues.
It takes about 1.
2 hours to fully charge the battery from 0% to 100%.

Once fully charged:The watch can remain on standby (powered on but not bound or tracking) for up to 48 hours.
If set to send location updates every hour, it can last around 30 hours.
Battery life may vary based on usage habits and signal strength.
Extra actions like manual tracking, voice messages, or video calls will use more power.
We recommend charging the watch every night before bed.

First, make sure the SIM card is inserted and mobile data is active.
Try scanning in a well-lit environment.
Adjust the distance between your phone and the watch screen for a clearer scan.

If the watch is confirmed lost: Open the MagiMagi app and go to the QR code section.
Tap "Unbind" to immediately erase all data from the watch.
Also contact your SIM card provider to disable the old card and request a replacement.
Note: Once unbound, the watch will reset to factory settings and can be bound by any new user.

Before cleaning, please turn off the watch and disconnect it from the charger.
For the watch band, gently wipe it with a clean, damp cloth.
For tougher stains, you may use a small amount of alcohol or mild soap on the cloth.
For the touchscreen, use a soft cloth, preferably slightly damp.
Please avoid using abrasive materials or harsh cleaning agents, as they may damage the surface.

The Magi Watch has an IP68 rating for water and dust resistance.
However, as it is a 3C electronic communication device, we recommend not exposing it to salt water, ionized water, soapy water, solvents, cleaning agents, perfumes, skincare products, or environments with high temperature or humidity.

If the watch cannot be located, try the following steps to troubleshoot: Send an emoji from the app to the watch to check if it receives the message — this helps confirm whether the network connection is working.
Press the SOS button on the watch.
This forces it to send its current location.
(Sometimes delays happen due to weak or unstable signals.
After pressing SOS, wait 1–3 minutes and see if the SOS message comes through.
) If the SOS message is received, go back to the app and manually refresh the location.
After refreshing, the location and battery info should return to normal.
Restart the watch.
If the issue persists, try unbinding the watch to reset it to factory settings, then rebind it through the app.
If none of the above steps resolve the issue, please send the watch in for service so our technicians can help.

If your watch isn't charging properly, follow these steps to check: When charging, check if the charging icon appears on the screen — this means it's connected properly.
If there's no response, the charging contacts may be dirty or oxidized from sweat or dust.
Gently clean the charging area on the back of the watch using a soft cloth or eraser, then try charging again.
Try using a different charging cable or adapter to rule out damage to the accessories.
Do not use chargers over 1A output (like fast chargers).
For safety, the watch has a built-in protection mechanism that will block charging if the current is too high.
Tip: The watch uses a lithium battery, which can be damaged by frequent over-discharge.
To keep your battery healthy, try to charge it when you get a low battery warning in the MagiMagi app instead of letting it run completely out.

MagiMagi supports:

iOS 12.0 or later

Android 7.0 or later

After tapping "Get verification code", the code is usually sent to your email within one minute.
We recommend using a Gmail address to reduce the chance of missing the email.
If you don't see it in your inbox, please check your spam or junk folder.

Go to the "My" page (bottom right in the app), then tap "Password".
Enter your current password and your new one to complete the change.

The watch administrator can go to the "Family" section in the MagiMagi app, tap the “+” icon in the top right, and add new contacts.
There's no limit to how many trusted contacts you can add.
Make sure to enter phone numbers in the correct caller ID format (as they appear when calling).